This organization provides notices to the public that when an individual has any concerns about client care and safety in the organization, that this organization has not addressed, he or she is encouraged to contact the organization's management.
You may also contact JCAHO (Joint Commission on Accreditation of Health Care Organizations) at 1-800-994-6610
or by email at
complaints@jointcommission.org
During office hours, who to talk to about:
Scheduling/changing appointment time: Access Center or Client Services
(New clients, please ask for Access Center)
Treatment issues: Your therapist
Medication (refills, problems, questions): Registered Nurse
Results of lab tests: Registered Nurse or Psychiatrist
Suggestions, compliments, concerns: Performance Improvement
Billing issues: Office Manager or Accounts Receivable
Releasing information from medical record: Clinical Records
